![]() If you use this software, try disabling it as follows: Trusteer Rapport (an application promoted by some banks for malware protection) may cause Firefox to crash. Note: If you have both ThreatFire and Avast software installed, see this article. Try updating ThreatFire to a newer version or uninstall it. PC Tools' ThreatFire anti-malware software can cause Firefox to crash at startup. If you use this product, try updating to the latest version or contact SpectorSoft Support. Spector Pro for Windows computer monitoring software can cause Firefox to crash at startup or when opening a new tab. If you need this application, check for an updated version on the RoboForm for Firefox page or from. The RoboForm Password Manager application for Windows can cause Firefox to crash for example, older versions would crash at (or close to) startup (RoboForm 7.6.1 and below, now blocklisted in Firefox 8 and above) and recent reports show that RoboForm 7.7.3 causes random crashes. An easy workaround is to uninstall or disable this program and use another firewall, such as the built-in firewall included with Windows 7. The NVIDIA Network Access Manager, an optional application for network security included with some NVIDIA products, can cause Firefox to crash unexpectedly. Note: Some versions of McAfee SiteAdvisor are already on the Add-ons Blocklist. To resolve the problem, you can remove SiteAdvisor using the McAfee uninstaller (see McAfee's article, How to uninstall SiteAdvisor for details). (See also this blog post on a memory leak issue with the SiteAdvisor add-on.) Even though McAfee SiteAdvisor is installed as a Firefox extension, if Firefox crashes at startup you may not be able to remove or disable it from within Firefox Safe Mode. The SiteAdvisor component included with McAfee's Internet security software can cause Firefox to crash at startup, among other problems. To resolve, remove this software via Windows Control Panel and check for malware. BitGuard is bundled with toolbars or other software if installed, you will see BitGuard.exe running in the Windows Task Manager. can cause Firefox to crash frequently or Firefox may crash at startup ( bug 925459). BitGuardīitGuard software by MediaTechSoft Inc. The system should be restarted after the BidDefender update to insure that the program is using the updated files. A recent BitDefender automatic update should have fixed the problem so, if you use this software, make sure that the relevant BdProvider.dll file is version 16. BitDefenderīitDefender security software can cause crashes, particularly in Firefox 14 (Firefox 15, in Beta at time of writing, reportedly crashes much less frequently). If disabling the software stops the crashes, contact the product's support site see if there are any program updates or settings you can change to work around the problem (or uninstall the program, if you don't need it). In addition to the products listed below, Firefox crashes can be caused by Internet content-filtering or parental control software such as SafeEyes, McAfee Family Protection and similar products. Other installed software that is running on your computer may be causing Firefox to crash. Try setting the javascript.options.*jit.* preferences to false in about:config ( see below). Firefox Safe Mode also disables the JavaScript JIT compiler.Try unchecking the option to use hardware acceleration in Firefox (" Tools -> Options -> Advanced / General"). In Firefox 4 and above, Firefox Safe Mode also disables hardware acceleration, so the problem could be a video device or driver issue ( see below).If disabling all extensions and restarting Firefox in normal mode doesn't resolve the crash problem: Try re-enabling them one at a time, to find the problem extension. If the crashes no longer occur when you run Firefox in normal mode with all extensions disabled, one of your extensions was causing Firefox to crash. If Firefox no longer crashes when you run in Firefox Safe Mode, go to the Add-ons Manager Extensions list, click the Disable button for every extension, and restart Firefox normally. Note: If Firefox also crashes in Firefox Safe Mode, then an extension is not the problem and you should skip to the next section. This will help determine if an extension is causing the problem, since Safe Mode disables all extensions. Start in Firefox Safe Mode and click "Start in Safe Mode" ("Continue in Safe Mode" in Firefox 14 and below). Problematic extensions may cause crashes. 6 Crash when choosing a file or folder location - Windows.4 Crash when closing a tab or exiting Firefox. ![]()
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